Terminology, key principles, and models - ITIL Video Tutorial | LinkedIn Learning, formerly Lynda.com
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Terminology, key principles, and models - ITIL Video Tutorial | LinkedIn Learning, formerly Lynda.com
After watching this video, you will be able to list and describe some of the ITIL® v3 foundational terminology and explain why having shared terminology is so important in service management. Explore some of the ITIL® v3 key principles and models, including value creating through services, the four Ps, five aspects of service design, the CSI ...
Aug 30, 2023
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